Vacation rentals & aparthosts
Every guest question answered on WhatsApp — no app, no login.
For hotels in Malta. Multilingual. PMS-aware. Hands off to a human when it should.
Front-desk cover, pre-arrival, and PMS-linked answers for boutique hotels and small chains.
Every guest question answered on WhatsApp — no app, no login.
Appointment logistics and pre-visit questions handled.
Accommodation, transfers, and activity questions for arriving students, in their language, around the clock.
Dive centers, charters, and tours: bookings, meeting points, and "what do I bring?" answered instantly.
The concierge runs on WhatsApp Business — the channel your guests are already in. Default Professional and Premium coverage: English, Maltese, Italian, German, French, and Spanish. It replies in whichever language the guest writes in, with no menu pick required.
When a guest's number isn't on WhatsApp, the same agent picks up over SMS. The conversation history stays in the same inbox, and the guest doesn't notice the channel switch.
When a guest calls outside front desk hours, the system answers, captures their question in their own voice, and within seconds sends a written summary to your unified inbox plus a text reply to the guest. Live two-way voice conversations are not part of the launch — voicemail is, and it now lands as something you can act on.
The day before check-in, the agent sends the booking confirmation, parking notes, the WiFi password, and any property-specific instructions. Guests arrive oriented; the front desk starts the conversation past the basics.
Twenty-four hours after checkout, while the experience is still fresh. One request, in the guest's language, with the right link for the platform that matters to you.
WhatsApp, SMS, missed-call follow-ups — every guest conversation lands in the same place. Your team picks up where the AI hands off. No tab-switching, no copy-paste between tools.
Cloudbeds integration is in active development now, with general availability following our Cloudbeds Marketplace partner approval — it isn't generally available yet. Once connected, the agent checks live room availability and rates before it answers a booking question.
A weekly summary lands in the unified inbox: conversations handled, languages requested, top guest questions, escalations to humans, response time. Pricing decisions, FAQ updates, and staffing all get easier with the data in front of you.
No VAT is added — the price you see is the price you pay. Annual prepay: two months free on the monthly subscription. Final price confirmed in writing after a 30-minute discovery call.
For independent hotels testing the channel before committing further.
For properties that want pre-arrival and post-stay flows live alongside everyday guest messaging.
For multi-property groups and any operator who wants the missed-call line covered too.
Because your guests already have WhatsApp installed, with your hotel's number saved from the booking confirmation. There's nothing to download, no code to scan, and no new interface to figure out at 11pm after a long flight. If a guest's number isn't on WhatsApp, the same agent picks up over SMS automatically — so coverage doesn't depend on one channel guests may or may not have.
No — you keep your existing PMS. Cloudbeds is the integration we're building first, in active development now, with general availability following our Cloudbeds Marketplace partner approval. PMS integration isn't required to go live — the concierge runs fully on your house rules and FAQ content from day one. If you run a PMS we haven't touched yet, we say so on the call and price the work honestly.
It escalates. You're notified straight away — by WhatsApp, with the guest's request, contact details, and the conversation context that led to it — so your team can pick it up without missing anything. From the guest's side, it stays one continuous conversation; they're never bounced to a different channel. Routing escalations to specific departments (front desk vs. F&B vs. maintenance) is on our roadmap — today, every escalation reaches the person you designate as the point of contact.
We don't claim to be human, and we don't claim to be a bot — we let the conversation speak for itself. The agent introduces itself by your property's name, answers in your tone, and handles the messages a front desk would. If a guest asks whether they're speaking with a person, the agent confirms it's an AI assistant and offers to bring in a team member. The luxury-feel concern resolves the same way it does at the front desk: tone, response time, and getting the answer right.
Typically 1 day to 4 weeks, depending on tier. On Professional and Premium, Eywa handles the WhatsApp Business application end-to-end on your behalf — the account is registered in your name, the work is done by us — in parallel with the PMS integration setup and tone-of-voice tuning. On Essentials, you make the WhatsApp Business application yourself with our step-by-step checklist; we configure the concierge as soon as Meta approves it.
Default Professional and Premium coverage: English, Maltese, Italian, German, French, and Spanish. Essentials includes English plus one other from the same list. Additional languages on request — we don't charge per language above the default set, but uncommon dialects extend setup.
Full conversation logging — every exchange, reviewable anytime, not just the ones that get escalated — is on our near-term roadmap; it isn't live yet. What's live today: every escalation arrives with the conversation context that led to it, so you're never acting blind. We'll say clearly here once full logging ships.
A conversation is a single thread with one guest, regardless of how many messages flow inside it. A thirty-message back-and-forth booking a dinner counts as one conversation. The plan caps conversations because they're the unit that maps to your guest stays — not raw message volume.
The job the concierge does — answering the six questions you get every week at 11pm, sending pre-arrival WiFi codes, requesting reviews 24 hours after checkout — is the work most front-desk teams find draining. Offloading it lets staff handle the unusual cases, the in-person greetings, and the upsell conversations where they add real value. Escalations arrive with full context, so staff don't lose the thread — they gain time.