A WhatsApp concierge for hotels in Malta. 24/7. Multilingual. Reads your PMS. Hands off to a human when it should.
The concierge runs on WhatsApp Business — the channel your guests are already in. Default Professional and Premium coverage: English, Maltese, Italian, German, French, Polish, Spanish, Portuguese, and Mandarin. It replies in whichever language the guest writes in, with no menu pick required.
When a guest's number isn't on WhatsApp, the same agent picks up over SMS. The conversation history stays in the same inbox, and the guest doesn't notice the channel switch.
When a guest calls outside front desk hours, the system answers, captures their question in their own voice, and within seconds sends a written summary to your unified inbox plus a text reply to the guest. Live two-way voice conversations are not part of the launch — voicemail is, and it now lands as something you can act on.
The day before check-in, the agent sends the booking confirmation, parking notes, the WiFi password, and any property-specific instructions. Guests arrive oriented; the front desk starts the conversation past the basics.
Twenty-four hours after checkout, while the experience is still fresh. One request, in the guest's language, with the right link for the platform that matters to you.
WhatsApp, SMS, missed-call follow-ups — every guest conversation lands in the same place. Your team picks up where the AI hands off. No tab-switching, no copy-paste between tools.
Cloudbeds integration is available for founding clients — set up jointly during onboarding, while our Cloudbeds Marketplace partner application clears in parallel. Hostaway and Guesty integrations are available on request and confirmed during the discovery call. The agent reads availability, knows the reservation, and writes back to the right record.
A weekly summary lands in the unified inbox: conversations handled, languages requested, top guest questions, escalations to humans, response time. Pricing decisions, FAQ updates, and staffing all get easier with the data in front of you.
All prices exclude VAT. Annual prepay: two months free on the monthly subscription. Final price confirmed in writing after a 30-minute discovery call.
For independent hotels testing the channel before committing further.
For properties that want pre-arrival and post-stay flows live alongside everyday guest messaging.
For multi-property groups and any operator who wants the missed-call line covered too.
Founding-client pricing available for the next five Malta hotels — 25% off all tiers in exchange for a case study, named permission, and one on-site photo.
No. On Professional and Premium, the concierge reads your existing PMS in real time. Cloudbeds is the first integration we ship — available now for founding clients, with general availability following our Cloudbeds Marketplace partner approval. Hostaway and Guesty integrations are built on request and confirmed during the discovery call. If you run a PMS we haven't touched yet, we say so on the call and price the work honestly.
It escalates. The escalation lands in your unified inbox with the full conversation history, the question that tripped the agent, and the guest's contact details. On Professional and Premium, smart escalation routes the question to the right team member — front desk, F&B, or maintenance — based on what was asked. The guest sees one continuous conversation; the handoff is invisible.
We don't claim to be human, and we don't claim to be a bot — we let the conversation speak for itself. The agent introduces itself by your property's name, answers in your tone, and handles the messages a front desk would. If a guest asks whether they're speaking with a person, the agent confirms it's an AI assistant and offers to bring in a team member. The luxury-feel concern resolves the same way it does at the front desk: tone, response time, and getting the answer right.
Typically 4–6 weeks across all tiers. Eywa handles the WhatsApp Business application end-to-end on your behalf — the account is registered in your name, the work is done by us — in parallel with the PMS integration setup and tone-of-voice tuning.
Default Professional and Premium coverage: English, Maltese, Italian, German, French, Polish, Spanish, Portuguese, and Mandarin. Essentials includes English plus one other from the same list. Additional languages on request — we don't charge per language above the default set, but uncommon dialects extend setup.
Yes. Every conversation is visible in the unified inbox in real time. You can read along, jump in, take over, or just review at the end of the week. There is no black box, and there is no version of the agent that talks to your guests without you being able to see it.
Yes. The system is Malta-based, hosted on Vercel with EU regions available, and runs on Twilio's WhatsApp Business infrastructure. Guest data isn't sold, shared with third parties, or used to train models. The full data-processor list is published on /privacy. The supervisory authority is the Information and Data Protection Commissioner (IDPC), https://idpc.org.mt.
A conversation is a single thread with one guest, regardless of how many messages flow inside it. A thirty-message back-and-forth booking a dinner counts as one conversation. The plan caps conversations because they're the unit that maps to your guest stays — not raw message volume.
The job the concierge does — answering the six questions you get every week at 11pm, sending pre-arrival WiFi codes, requesting reviews 24 hours after checkout — is the work most front-desk teams find draining. Offloading it lets staff handle the unusual cases, the in-person greetings, and the upsell conversations where they add real value. The unified inbox keeps everything visible, so staff don't lose context — they gain time.