№ 004 / BESPOKE

Glue for the stack that won't talk to itself.

Custom integrations and automation for hospitality operators in Malta. Cloudbeds, Hostaway, Guesty, channel managers, internal dashboards. Discovery call, written scope, fixed price.

§ 02 — YOU'RE HERE BECAUSE

The stack has stopped scaling with you.

01 / EXPORTS

Your Hostaway exports don't reconcile against Stripe payouts.

You spent last month-end matching reservation IDs to payout line items in a spreadsheet. The mismatch wasn't fraud — it was timezones, refunds, and a channel-fee column that wasn't being parsed.

02 / OPS DASHBOARD

Your cleaner WhatsApp group is your ops dashboard.

Schedule changes live in chat. Photo-confirmations of turnovers live in chat. Issue reports live in chat. When you onboarded a second property, the chat became unusable; nothing replaced it.

03 / OUTGROWN SPREADSHEETS

You've outgrown spreadsheets but a SaaS subscription would be overkill.

The off-the-shelf platforms you've evaluated either do too much (and cost what an enterprise pays) or do too little (and need three of them to cover one workflow). What you actually need is the missing wiring, not a new platform.

04 / STRESS POINT

The system that worked at 10 units is breaking at 18.

Onboarding a new property used to take a day; now it takes a week because the steps aren't written down. The number of "small fixes" you do in any given week has stopped getting smaller.

§ 03 — WHAT WE BUILD

Four categories. Depth, not a feature dump.

Integrations

PMS connectors, channel-manager APIs, and the custom integrations that nobody ships off the shelf. Bidirectional integrations with Cloudbeds (in active development with founding clients), Hostaway, and Guesty — read availability, write back reservations, push and receive guest messages. Beyond the major PMS systems: direct API work with channel managers, OTA endpoints, booking engines, digital locks, payment providers, ID verification, and accounting systems. The connection you need that doesn't already exist, built once and owned by you.

Workflow automation

Multi-step workflows wired through n8n, Make, or direct code — picked per workflow, not by religion. Guest-message routing, supplier reorder rules, cleaning schedule generation, dynamic pricing triggers, late-checkout fee handling, supplier ordering. The category covers anything that maps to "this should happen automatically when X" and removes the recurring decisions that don't need a human in the loop. The right tool for each workflow gets picked at scoping; you don't get pushed onto a single platform.

Internal dashboards & owner-facing reporting

Internal dashboards built on Next.js and Supabase, reading your existing data sources directly without a replatform. Owner-facing monthly reports generated from your real data, formatted the way your owners actually want them, sent automatically. Both surfaces solve the same underlying problem: people who need to see numbers are squinting at exports today. Less spreadsheet work for you; more confidence for them; the data is the same — it's just finally readable.

AI-augmented back-office

Where the work is repetitive and verification is cheap. Document workflows, lease abstraction, guest-message summarisation, anomaly detection on bookings, and similar tasks where a language model saves real time without introducing real risk. The pattern is: the model drafts, you sign off; the model flags, you decide. Stack is picked per project — no religious commitment to one model or one vendor.

§ 04 — HOW WE WORK

From symptom to handover.

01
DISCOVERY

30-minute call.

You describe the symptom; we ask the questions that turn a symptom into a scope. By the end of the call you know whether this is one week of work or one quarter.

02
WRITTEN SCOPE

Within 48 hours of the call.

Scope, deliverables, timeline, fixed price or T&M rate. Short, specific, reviewable. Nothing is verbal.

03
BUILD

We run the build; you sign off at milestones.

Concrete time commitment from your side is roughly two hours across the engagement — kick-off, mid-build review, handover. We work in your repositories where one exists.

04
HANDOVER + SUPPORT

You own the code. We document what we built.

Handover includes a written runbook, a video walkthrough, and a chosen support model: included support window, retainer, or hourly post-handover rate. Picked in the proposal stage.

§ 05 — STACK & METHOD

Boring proven tech, picked per project.

The default stack — Next.js, Supabase, Vercel, Make, n8n — covers most jobs without forcing anything. When a project genuinely needs direct code, we write direct code. When a project genuinely needs no code at all, we don't write any. The right tool gets picked at scoping; you're not pushed onto a single platform because it happens to be what we sell.

APPS
Next.js · React · Tailwind · Supabase
HOSTING
Vercel (EU regions available)
WORKFLOW
n8n · Make · Direct code
INTEGRATIONS
Cloudbeds · Hostaway · Guesty · Twilio · Stripe · Custom API
DATA
Supabase Postgres · BigQuery (when scale justifies)
AI / LLM
Picked per project; not a religion
§ 06 — FAQ

Five questions, asked honestly.

How long does a typical project take?

Most engagements ship in two to six weeks of build time. A simple integration (e.g. Cloudbeds → Stripe reconciliation) lands in two; a full internal dashboard with PMS + payment + reporting reads is four to six. We tell you which bucket you're in at the end of the discovery call, before any commitment.

What happens when something breaks after handover?

The handover includes a written runbook and a video walkthrough, so common breaks are diagnosable by someone on your team. For everything else: pick the support model in the proposal — included support window, retainer, or hourly post-handover rate. We don't disappear after delivery; we also don't auto-charge you for a retainer you didn't ask for.

How is this different from hiring a freelancer for a similar build?

The honest answer: it's not different in the build phase — a competent freelancer can write the same code we'd write. It's different in scope (we say no to work that isn't a good fit, freelancers often can't afford to), in documentation (a written scope and a runbook on every project, not just an invoice), and in continuity (we'll still be here next quarter when you need a small change). If you have a freelancer who's already delivered for you twice and is available, hire them. If you don't, this is the alternative.

Do you work alongside our existing dev / agency?

Yes. We work into existing repositories and codebases, take handover from previous contributors, and don't pitch the relationship-replacement conversation. The discovery call confirms the scope you actually want done; if your existing team is the right home for the work, we say so.

Can you take over a half-built integration from someone else?

Yes — provided the existing work is documented enough to understand and the previous contributor isn't actively in the codebase. Inheriting a half-built system is sometimes a discount (we don't start from scratch) and sometimes a premium (we have to read someone else's code before we can write our own). We tell you which at the end of the discovery call.

Let's discuss the symptom.

30-min discovery call